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Our Store Policies

We founded Ocean View Aquariums with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping and Delivery

What You Need to Know

ORDERS

  • Orders may take up to 3 days to process after payments have been cleared.

  • Payments received Thursday (noon and after EST) and Friday, orders will ship on Monday of the upcoming week

  • Payments received on Saturday and Sunday, orders will be shipped on Tuesday of the upcoming week

  • Customers are responsible for providing an accurate shipping address. Please double check your address in your order confirmation.

  • We will not give refunds for orders where the carrier has determined that there is no safe location to leave package.

  • Ocean View Aquariums is not responsible for unfortunate events such as weather delays, mishandling, misplaced, lost or stolen packages once the carrier receives the package. Under all circumstance’s carrier is responsible.

  • Ocean View Aquariums has no control over packages once it leaves our possession. You will need to contact the carrier’s customer service for assistance. We will send an email with the tracking number when the carrier receives the package.

SHIPPING

  • Orders will be shipped to the address given at checkout.

  • Ocean View Aquariums DOES NOT ship to P.O. Box addresses.

  • Livestock WILL NOT be shipped to APO/FPO addresses.

  • Ocean View Aquariums WILL NOT refund orders that were shipped to an insufficient, inaccurate, or invalid address.

  • NO REFUND on shipping cost for any reasons.

DOMESTIC SHIPPING AND HANDLING

  • Overnight Fedex Livestock shipping to Florida $25.00.

  • All orders shipping to Florida, $350 qualify for FREE overnight shipping.

  • Overnight Fedex Livestock shipping outside FL, $40.00

  • All orders to our out of state region over $400 qualify for FREE overnight shipping.

SALES

  • All sales are final.

  • No exchange.

  • No guarantees on color accuracy for WYSIWYG livestock due to variations with lighting and tank environment.

  • No refund for any deaths that occurs during or after acclimation process.

  • Cut to order corals will need a minimum of one (1) week healing time. Shipping will be determined after the coral has healed. All livestock will be shipped in one shipment unless arranged differently.

  • Please ensure an adult is available to receive the shipment at time of delivery! (Carriers provide delivery confirmation.)

LIVE ARRIVAL POLICY

  • No returns for livestock.

  • Damages incurred after we release the shipment to the carrier is beyond our control and we cannot be held responsible.

IN STORE PICK-UP

  • 48 hours after order is placed , if you have not picked up coral it will be put back for sale and payment will be returned with 20% restocking fee.

  • Please ASK any questions about our Live Arrival policy before ordering.  We operate a complaints handling procedure for any disputes when they first arise, so please let us know if you have any comments or complaints by contacting us through our Contact Us page.